Shipping & Production Policy

1. Production Timeline (The "Make" Time)

Because every item is custom-made to order, your delivery clock starts after the design is finalized and payment is confirmed.

Standard Production: Typically 15-20 business days.
A business day does not include Saturday and Sunday.
Please note that "Shipping Time" is in addition to "Production Time."
Rush Orders: Available upon request for an additional fee (subject to current production capacity).
Bulk Orders (250+ items): May require additional time. You will be provided with a specific estimated completion date upon order confirmation.

2. Shipping Rates & Estimates

We ship via UPS or USPS. Shipping charges for your order will be calculated and displayed at checkout.

Note: Delivery delays can occasionally occur due to carrier issues outside of our control.

3. Order Tracking

Once your order has moved from our production floor to the shipping carrier, you will receive an email notification with a tracking number. Please allow 24 hours for the tracking information to update.

4. Shipping to P.O. Boxes or APO/FPO Addresses

Hyve Apparel Co ships to addresses within the U.S. and U.S. Territories. We do not ship to P.O. boxes or military bases at this time.

4. Address Accuracy

We are not responsible for delivery failures due to incorrect addresses provided during the intake process. Please double-check your shipping details before submitting your order.

5. Damaged or Lost Items

If you receive your order and the packaging is damaged, please take photos immediately and contact us at info@hyveapparelco.com.

If the carrier loses the package, we will open an investigation and work to replace your custom items as quickly as possible.
We are not responsible for items marked "Delivered" by the carrier that are subsequently stolen from your property.

6. International Shipping

We currently do not ship outside the United States.